page0 2009-03-27T18:02:50.135-04:00 Can_you_help_me_remotely_if_I_d 2009-03-27T18:02:50.135-04:00 Maybe. Your computer would have to have internet access for us to use our remote control system. Now we could help you over the phone, without access to your computer directly, but you would have be able and willing to follow our technician's directions and explain to them what you are seeing on the screen. Otherwise, our option is to schedule a technician to come to your place to resolve your issues.